Frequently Asked Questions (FAQ's)

General Questions

What products do you sell?

We specialize in high-quality, carefully selected products designed to deliver real value to our customers. Our range includes premium items that are safe, authentic, and sourced from trusted suppliers. Each product is listed with detailed descriptions, usage information, and benefits to help you make an informed decision.

Are your products authentic and original?

Yes. All products sold on our website are 100% genuine and authentic. We work only with verified manufacturers and suppliers. We do not sell counterfeit, expired, or duplicate products under any circumstances.

Who can use your products?

Our products are designed for customers who value quality, safety, and reliability. Please refer to individual product pages for specific usage instructions, age recommendations, or safety guidelines.

Orders & Payments

How can I place an order?

Placing an order is simple:

  1. Select your desired product

  2. Add it to your cart

  3. Proceed to checkout

  4. Complete payment using your preferred payment method

Once the order is placed, you will receive an order confirmation via email or SMS.

What payment methods do you accept?

We accept multiple secure payment options, including:

  • UPI

  • Credit & Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (COD) (where applicable)

All online transactions are protected with secure payment gateways.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available on select orders and locations.
An additional COD handling charge may apply and will be clearly shown at checkout.

Shipping & Delivery

Where do you ship?

We currently ship across India, including metro cities and most serviceable pin codes. Availability is shown during checkout.

How long does delivery take?

Delivery timelines generally range from 3 to 7 business days, depending on your location and courier partner.
Remote areas may take slightly longer.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can track your shipment in real time using that link.

Returns, Refunds & Cancellations

What is your return policy?

We offer returns only for eligible products under specific conditions such as:

  • Damaged product on arrival

  • Wrong product delivered

  • Manufacturing defects

Please refer to our Return & Refund Policy page for full details.

How do I request a return or refund?

You can request a return by contacting our support team with:

  • Order number

  • Reason for return

  • Images (if applicable)

Once approved, the refund will be processed as per policy timelines.

Can I cancel my order?

Orders can be cancelled before dispatch.
Once shipped, cancellations are not possible. Please contact support immediately for cancellation requests.

Product Safety & Quality

Are your products safe to use?

Yes. Product safety is our top priority. All products go through strict quality checks and comply with applicable standards. Always follow the usage instructions provided on the product page or packaging.

Do you use preservatives or chemicals?

Product composition varies by item. Full ingredient or material details are mentioned on individual product pages for complete transparency.

Account & Support

Do I need an account to place an order?

No, you can place an order as a guest user. However, creating an account allows you to track orders faster, save addresses, and receive exclusive offers.

How can I contact customer support?

You can reach us via:

  • Email support

  • Contact form on the website

  • WhatsApp or phone support (if listed)

Our team responds within 24–48 business hours.

Why should I buy from your website?

Customers choose us because we offer:

  • Genuine products

  • Transparent pricing

  • Secure payments

  • Reliable shipping

  • Responsive customer support

We focus on long-term customer trust, not short-term sales.

Is this website safe and trustworthy?

Yes. Our website uses secure HTTPS encryption, verified payment gateways, and clear business policies to ensure a safe shopping experience.

Do you offer discounts or special offers?

Yes. We regularly run exclusive discounts, seasonal offers, and promotional deals. Subscribe to our newsletter or follow us on social media to stay updated.

Still Have Questions?

If you couldn’t find the answer you were looking for, feel free to contact our support team.
We’re always happy to help and ensure you have a smooth shopping experience.